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FAQ
Q: When shall we calibrate the Shining 3D dental scanner? And how often shall we calibrate the scanner?
Q: When shall we calibrate the Shining 3D dental scanner? And how often shall we calibrate the scanner?
A:

We need calibrate the scanner when: new installed and reinstalled scan program; the scanner is transported from one place to another; the scan data is not aligned or merged well. In general, the scanner should be calibrated once a month.

Q: What main accessories come with Shining 3D dental scanner?
Q: What main accessories come with Shining 3D dental scanner?
A:

2 USB cables, power adapter, power cable, dongle, calibrate plate (Caution: DO NOT scrape the surface dot); 2 model fixtures, die plate, hex socket driver and installation file disc.

Q: What’s the requirement of PC connected with the scanner?
Q: What’s the requirement of PC connected with the scanner?
A:

You need a decent PC for the 3D scanner. We recommend specification: i7 processor, 8GB RAM, nVIDIA GeForce GTX 660, 500GB HDD and 64 bit Windows 7SP1/8/8.1/10. We don't recommend any graphic card except nVIDIA GeForce card.

Q: What kind of format files does shining 3D scanner output and which dental CAD software can use the files?
Q: What kind of format files does shining 3D scanner output and which dental CAD software can use the files?
A:

Shining 3D AutoScan dental scanner is an open scanner, it outputs STL format scans and OBJ format scans - for texture scanning. Open files, in particular STL files, can be used directly in such as exocad, delcam and 3shape software. And shining 3D AutoScan system is fully integrated with exocad software, user is able to create order, perform scanning and modelling in a seamless workflow.

Q: What scan types does shining 3D dental scanner support?
Q: What scan types does shining 3D dental scanner support?
A:

It is capable for scanning working model, opposing model, bite registration, study/pre-operation model, wax-up, artificial gingival, implant model with scan bodies, unsectioned solid model as well as impression.

Q: Where is the Shining 3D dental scanner used for dentistry?
Q: Where is the Shining 3D dental scanner used for dentistry?
A:

It can be used for acquiring 3D data of fixed prosthesis, removable prosthesis, implant case and orthodontics models.

Q: Which type does Shining 3D scanner belong to, how many axes does it have?
Q: Which type does Shining 3D scanner belong to, how many axes does it have?
A:

Shining 3D AutoScan dental scanner is a non-contact structured light 3D scanner and contains two axes, rotation axis (X axis) and swing axis (Y axis).

Troubleshooting
Q: How to do if get Error message: Initial scanner failed?
Q: How to do if get Error message: Initial scanner failed?
A:

- Check if the scanner is powered on

- Check if the USB cables are connected firmly, please try unplug and plug cables 

- Current graphic card doesn't support“GPU mode”. Please uncheck the option from software settings. 

- Wrong INI files being used.  Please go C:\shining3d\DentalScan\iniconfig and find the relevant INI file folder according to the scanner model (each folder named by scanner model has an INI folder); copy entire INI folder and replace the original INI folder C:\shining3d\DentalScan\ini

Q: Whether calibrate plate can be used for another Shining 3D dental scanner or not?
Q: Whether calibrate plate can be used for another Shining 3D dental scanner or not?
A:

The calibrate plate is universal for each shining 3D dental scanner except ds300, but the corresponding calibrate plate encode file (*.PLE) must be used correctly.

The calibrate plate encode file location: c:\shining3d\Dentalscan\encodeplane\

There is a serial number on the back of the calibrate plate, start with cp.

If you don't have corresponding PLE file, contact Shining 3D dental products support and we will provide you file. Once obtain the file, copy it to c:\shining3d\Dentalscan\encodeplane\


Q: What preparation should be done before contact Shining 3D to seek technical support?
Q: What preparation should be done before contact Shining 3D to seek technical support?
A:

Please prepare information as following: description of the issue you are experiencing and attach the error message image if you have one, scanner serial number, dongle number and calibration plate number.

Scanner serial number: on the back of the scanner start with Autoscan

Dongle number: on the surface of the black dongle start with DC

Calibration plate number: on the back of the calibrate plate start with CP


Q: Is there any 3D file viewer in shining3d scan program or EXOCAD program?
Q: Is there any 3D file viewer in shining3d scan program or EXOCAD program?
A:

Yes, STL or OBJ file can be opened and viewed by SnDentalViewer.exe(c:\shining3d\dentalscan\SnDentalViewer.exe) or ExoViewer3D.exe(/DentalCADApp/bin/ExoViewer3D.exe)

Q: How to bind EXOCAD with shining3d dental scan program?
Q: How to bind EXOCAD with shining3d dental scan program?
A:

Open the binder tool from C:\shining3d\Dentalscan\ScannerBinder.exe, then click “Select" button to locate dentalDB shortcut icon, select it and click ok. Close the binder tool.

Q: How to apply the dongle upgrade or extension Key file received from Shining 3D?
Q: How to apply the dongle upgrade or extension Key file received from Shining 3D?
A:

Locate SecureUpdateUtility.exe from C:\shining3d\SentinelUpdate and execute it, then apply key file following on-screen instruction.

Q: How to solve the following error message: E0226/E0227/E0209.
Q: How to solve the following error message: E0226/E0227/E0209.
A:

- E0209: No software dongle is detected. Please check whether the dongle is inserted; if it is inserted, is the dongle lighted up? If not, reinstall dongle driver again or contact Shining 3D dental products support. 

- E0226: Software dongle is not compatible with the software version. Please contact Shining 3D dental products Supporter to upgrade the dongle.

- E0227: Software dongle expired. Contact Shining 3D dental products Supporter to extend your dongle.


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